1. Who performs equipment repairs under the
Maintenance Value Plan (MVP) extended service programs?
While you can achieve more
efficient use of your resources at a lower overall cost by utilizing
qualified and cost-effective Service Partners, our clients may choose
vendors with whom they have an existing relationship. By using our Service
Partners you will achieve preferred pricing, priority response times and the
highest quality of equipment repairs. In order to meet the full range of
your maintenance needs, service providers often include in-house technical
staff, independent service organizations and original equipment
manufacturers. Service Partners may not be available for all equipment.
2. Vendors suggest that I will be placed on the
bottom of their repair response list if I don’t hold a service contract.
Will I still be able to get service?
While Original Equipment
Manufacturers (OEMs) may imply a necessity for longer response times for
non-contract customers, this seldom proves to be the case. OEMs have a
vested interest in keeping their equipment operating in a reliable manner.
While vendors are required to respond to service contract customers as
indicated by their contract terms and conditions, these guaranteed response
times usually mean additional cost. Should service issues not be resolved,
replacing the vendor is always an option.
3. How is The Maintenance Value Plan able to
guarantee our maintenance and repair costs?
The Maintenance Value Plan
groups the covered equipment into one budget for each client. By covering
equipment from many clients in many industries, The MVP gains the benefit of
spreading the maintenance risk across a wide equipment population.
4. What repairs have to be approved in advance?
You will need to notify MVP whenever
you expect a repair or replacement to exceed $10,000. In most cases, repair
costs can be greatly reduced by researching parts sources, and in some
cases, selecting an alternate vendor. The MVP technical support staff is
available 24/7 to assist you with this process. Typically, you will receive
your search results within an hour.
In the case of an emergency
situation, you may proceed with needed repairs and notify us as soon as
practicable without penalty.
5. Is preventive maintenance included in the
Maintenance Value Plan program?
Yes, The MVP provides coverage
for repairs and preventive maintenance (PM) on covered equipment. PMs are
scheduled according to manufacturer recommendations, the particular use of
the equipment and other engineering guidelines.
6. In what ways can the Maintenance Value Plan
assist me in controlling my
maintenance repair costs?
The Maintenance Value Plans’
network of Service Partners will provide your business with quality
maintenance repair, priority response and preferred pricing. We maintain
profiles of independent service providers to address your special service
needs. In addition, The Maintenance Value Plan tracks all repairs in order
to monitor their cost efficiency. We analyze this data in order to identify
any charges exceeding the industry average, and provide this data to you.
The Maintenance Value Plan also provides recommendations on replacing
equipment due to increased failure rates or the inability to access service
and parts support.
7. What do I need to provide to Maintenance
Value Plan in order to submit a claim?
The Maintenance Value Plan
requires a copy of one of the following:
·
A vendor Field Service Report AND a
vendor Invoice
·
An in-house work order for a completed
repair
8. When do claims have to be submitted, and
when does Maintenance Value Plan process the claim?
The Field Service Report must be
submitted within 60 days of the repair or scheduled
maintenance event. The invoice
will need to be submitted within 90 days of the repair. The claim will be
processed within one week of receipt date.
9. What happens if claims exceed the total
program cost?
The Maintenance Value Plan
reimburses the client for all covered losses over their program costs
according to the terms and conditions of the Service Agreement.
10. What is not covered under the Maintenance
Value Plan program?
The Maintenance Value Plan
excludes coverage that is provided by other policy types such as property
and auto. Consumable items (i.e. paper, lamps, toner, drums etc.), software,
equipment upgrades, modifications and obsolete items are not covered.
11. How will the Maintenance Value Plan program
be implemented at my company?
A team of the Maintenance Value
Plan professionals will work closely with your staff in order to understand
your company’s organization and procedures. This team will provide training
to your key staff and will optimize your policies and procedures to the
needs of the organization.
12. Are there any additional services available
from the Maintenance Value Plan?
The Maintenance Value Plan
provides a wide array of consulting services that range from equipment
replacement planning to comprehensive reviews of technical support services.
Each service is presented as a proposal after the scope and goals of the
engagement are defined.
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